In-House Complaints and Dispute Resolution Procedure
Cashflow Property is committed to providing a high standard of service. If you have a concern or complaint about our service, we encourage you to follow the process below so we can work toward a prompt and fair resolution.
Step 1 – Make a complaint
Please set out your complaint in writing and send it to:
Email: [email protected]
Subject line: Complaint – Cashflow Property
Please include:
Step 2 – Acknowledgement
We will acknowledge receipt of your complaint within 2 working days.
Step 3 – Review and response
Your complaint will be reviewed by the Director/Licensee. We will investigate the issues raised and provide a written response within 10 working days, outlining our findings and any proposed resolution.
Step 4 – Resolution
If appropriate, we will attempt to resolve the matter by agreement, which may include clarification, correction, apology, or other reasonable steps.
Step 5 – Further action
If you are not satisfied with our response, or if the matter cannot be resolved, you may refer your complaint to the Real Estate Authority (REA).
Real Estate Authority (REA)
Website: rea.govt.nz
Phone: 0800 367 7322
Email: [email protected]
https://www.rea.govt.nz/make-a-complaint/
Contact details:
Name: Shane Carruthers
Business: Cashflow Property
Website: www.cashflowproperty.co.nz
Email: [email protected]
Phone: 021 182 6547
Our Commitment
We commit to:
Cashflow Property is committed to providing a high standard of service. If you have a concern or complaint about our service, we encourage you to follow the process below so we can work toward a prompt and fair resolution.
Step 1 – Make a complaint
Please set out your complaint in writing and send it to:
Email: [email protected]
Subject line: Complaint – Cashflow Property
Please include:
- Your name and contact details
- The address of the property (if applicable)
- A clear description of your concern
- The outcome you are seeking
Step 2 – Acknowledgement
We will acknowledge receipt of your complaint within 2 working days.
Step 3 – Review and response
Your complaint will be reviewed by the Director/Licensee. We will investigate the issues raised and provide a written response within 10 working days, outlining our findings and any proposed resolution.
Step 4 – Resolution
If appropriate, we will attempt to resolve the matter by agreement, which may include clarification, correction, apology, or other reasonable steps.
Step 5 – Further action
If you are not satisfied with our response, or if the matter cannot be resolved, you may refer your complaint to the Real Estate Authority (REA).
Real Estate Authority (REA)
Website: rea.govt.nz
Phone: 0800 367 7322
Email: [email protected]
https://www.rea.govt.nz/make-a-complaint/
Contact details:
Name: Shane Carruthers
Business: Cashflow Property
Website: www.cashflowproperty.co.nz
Email: [email protected]
Phone: 021 182 6547
Our Commitment
We commit to:
- Treating all complaints fairly and respectfully
- Handling matters confidentially
- Acting in accordance with the Real Estate Agents Act 2008 and the REA Code of Professional Conduct and Client Care